Frustrating, complicated, expensive and possible loss of donors
When we signed up with Neon in 2018, it seemed to be the answer to our prayers. A donor database and email “blast” whatever all in one. As …
Starting at $99 per month
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What is Neon CRM?
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and…
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Pricing
Essentials
$99
Cloud
per month
Impact
$199
Cloud
per month
Empower
$399
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://neonone.com/solutions/neon-crm…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Neon CRM?
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users spend less time on administrative work.
Neon CRM Features
Donor Database Features
- Supported: Constituent database
- Supported: Constituent interaction tracking
- Supported: Constituent relationship management
- Supported: Donor and member portals
- Supported: Automated workflows
Communications and Marketing Features
- Supported: Constituent engagement and marketing
Reporting and Analytics Features
- Supported: Reporting and data visualization
- Supported: Predictive analytics
- Supported: Wealth screening
Fundraising and Events Features
- Supported: Online donation options
- Supported: Event registration and ticketing
- Supported: Volunteer shift management
Security and Platform Features
- Supported: Role-based user permissions
- Supported: Integrations
Neon CRM Screenshots
Neon CRM Videos
Fundraisers at nonprofits are working hard to build connections and Neon One helps to make that possible.
Watch Some of the top reasons why Neon CRM is a fit for 6,500+ nonprofits.
Neon CRM Integrations
Neon CRM Competitors
Neon CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, Canada |
| Supported Languages | English |
Neon CRM Downloadables
Frequently Asked Questions
Neon CRM starts at $99.
Reviewers rate Support Rating highest, with a score of 1.
The most common users of Neon CRM are from Small Businesses (1-50 employees).
Neon CRM Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 55% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 5% |
Comparisons
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Reviews and Ratings
(18)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users commonly recommend the following actions when using Neon:
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Take advantage of the various resources and support offered by Neon, such as scheduling a sales call for a tour, experimenting with event registration, and going through the Neon One Academy for comprehensive training.
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Ensure that someone on the team is familiar with databases and web configurations to make the most out of Neon's features, as it is working on becoming more user-friendly.
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Consider purchasing support hours for assistance with setup and future use, as well as dedicating time to learning and understanding how to effectively use Neon for tracking donors and fundraising.
These recommendations highlight the importance of exploring Neon's capabilities through demos, asking questions during live demos, investing in training and support, and committing to a strategy for optimal usage. Users suggest that small nonprofits can benefit from Neon's donor development, impact reporting, and volunteer management features. Additionally, they advise looking into all the features offered by Neon and potentially canceling old services for cost savings. While users find Neon budget-friendly, they also suggest investing more if feasible. Finally, users appreciate Neon's ease of use and concise data presentation but note areas for improvement such as visual appearance on their website and mail merges.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
December 04, 2019
We are happy with NeonCRM!
Neon is our database for donors and prospects. We are a small team of 5 and everyone uses it. All correspondence with board members, donors and prospects are captured and stored in their accounts. All tracking of pledges and payments are done via Neon.
- Its very user-friendly and intuitive.
- They are very open to user's suggestions.
- Neon integrates with our iWave account and I especially love that.
- Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
- They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
- Relative to other CRM's, Neon is a great buy.
Salesforce was over-complicated and overly expensive to use. The learning curve was huge and a real disincentive to use. It needed to be customized which was very expensive. Neon was easy to learn and we are still building it and figuring out how to maximize all of its capabilities.
July 20, 2018
NeonCRM - Gets the job done for non-profits
Neon CRM is primarily our fundraising database. It is a quick and user friendly way to keep track of, classify, analyze, and report on donors, donations, and fundraising campaigns. We also use Neon's online forms for processing donations and collecting other data for our services, e.g. travel information for our international rotation and foreign exchange programs.
- Web-based and user friendly interface (unlike some other CRM applications)
- Great customer service
- Easy-to-use reports and dashboards
- I believe that NeonCRM is not as "robust" as some other CRM applications. It has a reporting function but the ability to issue queries is not as flexible as, say, Raiser's Edge.
- I would like to see keyboard shortcuts in Neon. If you are doing lots of data entry, keyboard shortcuts are a must.
- I have occasionally experienced slowness - though this may be a browser issue!
- Neon is not as customizable as I would like - for example, on the "Fundraising Dashboard" I wish I could customize what information the dashboard shows. It would save me a LOT of time.
- Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
- Positive: Neon works easily with our website, making donations easy for the donor.
- Positive: Neon is affordable in comparison with similar products.
- Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
Neon vs. The Raiser's Edge
Raiser's Edge is the gold standard for fundraising-focused CRM applications. However, it is so complicated that there are higher ed courses and certificate programs you can take to learn it all. The printed manual is hundreds of pages long. You can do TONS with it, of course, but on the other hand you could spend months mastering just one of its many functions. It is based on architecture from long ago, so it's not slick or user friendly -despite attempts to modernize with a couple of coats of paint (see RE:NXT). Not to mention it is very pricey indeed.
If that's not what you need or want, you can turn to Neon CRM as an alternative. Neon has both feet firmly planted in user experience and it will get the job done for basic reporting, email integration, donation processing, easy to read dashboards, it's portable to any device (nothing to download, no servers to host locally or otherwise) and pretty easy to learn. That is why I would recommend it for most users.
Raiser's Edge is the gold standard for fundraising-focused CRM applications. However, it is so complicated that there are higher ed courses and certificate programs you can take to learn it all. The printed manual is hundreds of pages long. You can do TONS with it, of course, but on the other hand you could spend months mastering just one of its many functions. It is based on architecture from long ago, so it's not slick or user friendly -despite attempts to modernize with a couple of coats of paint (see RE:NXT). Not to mention it is very pricey indeed.
If that's not what you need or want, you can turn to Neon CRM as an alternative. Neon has both feet firmly planted in user experience and it will get the job done for basic reporting, email integration, donation processing, easy to read dashboards, it's portable to any device (nothing to download, no servers to host locally or otherwise) and pretty easy to learn. That is why I would recommend it for most users.
My non-profit uses NeonCRM for contact information, for creating events and allowing people to register and pay, and for sending for letters.
- It sends letters automatically per your criteria
- It has a great number of fields for contact information
- NeonCRM is very customizable
- The user interface is not very intuitive.
- There is a steep learning curve
- I would recommend that training be offered and highly encouraged
- Terrific for sending thank you letters to our donors automatically.
- Great for end of year letters and tax information.
- Get a few people in your organization well trained and let them be the SMEs.
NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.